Home > Business Plan 2016/17 > Regulatory performance
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Regulatory performance

The LSB’s work to hold the legal services regulators to account for their performance is key to delivering public confidence in legal services and is a core statutory function. Through it, we drive improvements in their performance and encourage them to be well-led organisations who strive to be more effective and efficient.

We completed our first full assessment of the regulators’ performance in 2012/13 and completed an update exercise in 2014/15.

A further full assessment of the regulators’ performance was completed in 2015/16. We then worked with the regulators to develop action plans in relation to the areas we identified for improvement. In June 2017 we reported on the progress made by each regulator against their action plans.

These reports can be found here: Regulatory Performance reports.

In 2017 we reviewed our regulatory performance process and consulted on a revised framework. The revised framework builds on our previous work and benefits from the learning we have gained from reviewing other processes and speaking with stakeholders and interested parties.

Implementation of the revised framework will commence in the 2018/19 financial year. Transitional reviews will be performed over an approximately 18 month period from April 2018. With the revised framework fully implemented once these reviews have been completed.

More information on the revised framework, including documentation setting out the Process, Standards and a Performance Management Dataset template, can be found here: Current regulatory performance assessment process.

Further information

For further information, please contact Emma Kelly-Dempster or Tom Peplow.