Legal Services Consumer Panel
As an organisation it is important that we have the mechanisms in place to ensure consistency and challenge in our approach to consumer issues and one of our first priorities has been to set up our Consumer Panel.
The Consumer Panel will play an important role in ensuring that the views and interests of consumers are reflected in our plans. The Panel is independent of the Board and has considerable scope to advise and influence the LSB from the consumer perspective.
The Legal Services Consumer Panel has its own website that includes information on its current projects, as well as copies of its publications, consultation responses and Panel meeting minutes. The Consumer Panel’s website can be found at: www.legalservicesconsumerpanel.org.uk
The relationship between the LSB and the Consumer Panel is guided by a Memorandum of Understanding.
Elisabeth Davies (Chair)
Elisabeth is Director of Partner Relations at Age UK, where she works closely with over 160 local Age UKs across England and supports the work of Age Cymru, Age Northern Ireland and Age Scotland. She was previously Deputy Chair of Wandsworth Primary Care Trust and is the former Chair of Wandsworth Citizens Advice Bureaux. Her career includes a series of senior roles in the health arena including at the National Patient Safety Agency, the UK Breast Cancer Coalition, the Patients Association and the World Cancer Research Fund. She was also previously Director of Policy at the Refugee Council.
Jeff is a Trading Standards Consultant based in Stockton-on-Tees. Formerly, he was Chief Trading Standards Officer at Redcar and Cleveland Unitary Council, and worked as a Trading Standards Officer at local authorities in Cleveland, Northumberland, Tyne & Wear, and Durham. In these roles he brought three major projects to the North East: Consumer Direct; the Scambuster Team and the Illegal Moneylending Team, managing the latter two through their inception, recruitment and foundation period. He was also Chair of the North East Trading Standards Association and a Member of the North East Electricity Consumers’ Committee.
Andrew is Operations and Policy Director at the Trading Standards Institute. A Trading Standards Officer by profession, Andrew spent four years as Trading Standards Manager at North-East Lincolnshire Council building on his career in local government. Andrew is also Director of the Consumer Codes Approval Board and a member of the British Board of Film Classification Consultative Committee.
Andrew played a key role in advising Government on recent institutional reforms of the consumer protection landscape, which led to the creation of the National Trading Standards Board and Competition and Markets Authority. In addition, he leads for the UK on European food law enforcement matters and has worked extensively with emerging European Union candidate nations as they implement and review their own consumer protection regulatory regimes.
Emma is Director of Public Engagement at Action on Hearing Loss (formerly Royal National Institute for the Deaf). She brings experience of working in the consumer movement as former Principal Public Affairs Officer at Which? and Campaign Manager at Consumers International. She was also previously a Research Manager and Political Advisor at the European Parliament.
Frances is a specialist in consumer affairs. In 2011 she was appointed to the Financial Services Consumer Panel. She also sits on the Finance and Leasing Association’s Code of Practice Monitoring Group as well as the Registry Trust’s Consumer Panel. In addition to paid employment, Frances is a Vice Chair of Brighton and Hove Citizens Advice Bureau and a policy consultant to the Prince’s Trust. She was Head of Policy Research and Development at the National Consumer Council in 1999–2003, and has extensive experience in policy analysis with a number of national bodies.
Location: East Sussex
Paul is an experienced general counsel and chartered director. Over the last ten years he has held a number of senior board posts at the Business Link operation in London. He is an accredited tutor with the Institute of Directors leading a number of their board development courses designed to provide an in-depth view of the key duties, roles and legal responsibilities of directors and corporate governance. He has also served as non executive chairman of a Bafta award winning educational software house and a founder non executive director of Customer First UK, which is responsible for the national Customer First quality accreditation framework. He is currently on the board of NHS Mid Essex and the National Youth Music Theatre.
Neil is Head of Housing Needs at the London Borough of Lambeth and is Joint Chair of the Association of Housing Advice Services. He was a member of the Beacon Advisory Panel between 2003 and 2009 and a Trustee Director of Kilburn Youth Service for 10 years. He has worked in local government for over 20 years and before that worked as an advice worker at Sheffield and Clapham Citizens Advice Bureaux.
Catherine has extensive experience in consumer and legal policy and casework in the UK and Australia. Currently an Ombudsman at the Financial Ombudsman Service, she has been Chief Executive of the whistleblowing charity Public Concern at Work, the human rights charity Fair Trials International and the Consumer Law Centre, Victoria. Catherine has held numerous roles advising government and industry on consumers’ interests and is a former Chair of the Consumers' Federation of Australia, the national representative body for consumer organisations.
Location: East Sussex