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Legal Services Consumer Panel

As an organisation it is important that we have the mechanisms in place to ensure consistency and challenge in our approach to consumer issues and one of our first priorities has been to set up our Consumer Panel.

The Consumer Panel will play an important role in ensuring that the views and interests of consumers are reflected in our plans. The Panel is independent of the Board and has considerable scope to advise and influence the LSB from the consumer perspective.

The LSB announced the appointment of Elisabeth Davies as Chair of the Consumer Panel on 21 July 2011.

The Legal Services Consumer Panel has its own website that includes information on its current projects, as well as copies of its publications, consultation responses and Panel meeting minutes. The Consumer Panel’s website can be found at: www.legalservicesconsumerpanel.org.uk

The relationship between the LSB and the Consumer Panel is guided by a Memorandum of Understanding.

Panel Members

Elisabeth Davies (Chair)

Elisabeth Davies became the Legal Services Consumer Panel's second Chair in the summer of 2011. Elisabeth's career, combining professional and voluntary commitments, has centred on consumer engagement and a deep-seated belief in developing services that are truly consumer-focused. She has worked across the charitable and public sectors with a particular focus on the needs of health and social care users. She is currently Deputy Chief Executive at Arthritis Care. Former roles include at Carers UK, Age UK, the World Cancer Research Fund and as the founding Chief Executive of the UK Breast Cancer Coalition, Patient Association of the Year in 2003.

Within the NHS, Elisabeth has combined executive and non-executive roles. She was Head of Policy, Planning and Partnerships at the NHS National Patient Safety Agency, leading on patient and public reporting. Non-Executive roles include former Deputy Chair of Wandsworth Primary Care Trust and prior to this Joint Chair of South West London Community NHS Trust.

Elisabeth has also worked across the advice giving sector. She was previously Director of Policy and Development at the Refugee Council and is a former Trustee of the Immigration Advisory Service. She is also a former Chair of Wandsworth Citizens Advice Bureaux.

Location: London

Andy Foster

Andy is currently Director of Regulatory Services for Capita plc, where he leads Capita’s regulatory offering, developing growth for their consumer protection portfolio.

A trading standards officer by profession, Andy has over 20 years of experience delivering local, national and international consumer protection strategies for government agencies. Andy is a regular advisor to the UK government on consumer matters and played a key role in recent institutional reforms of the consumer protection landscape in the UK and during the horsemeat investigation of 2013. Andy also has extensive international experience having represented the UK on European food law enforcement matters and has worked extensively with emerging European Union candidate nations as they implement and review their own regulatory regimes.

Previously Andy was Director of the Consumer Codes Approval Board and a member of the British Board of Film Classification Consultative Committee.

In his spare time Andy is a keen cricketer, playing in the Lincolnshire League, and a somewhat reluctant runner having completed a number of marathons in recent years, raising funds for charity along the way.

Location: Lincolnshire

Cathy Gallagher

Cathy leads on the delivery of Solicitors Regulation and Pro Bono Service development for the Law Centres Network of England & Wales. Through roles in local and central government and in new and existing Law Centres, she is experienced in promoting improvement in the quality, delivery and extension of public legal services.

Cathy delivered the start-up strategic management for the New South Wales Legal Assistance Forum, Sydney and the Asylum Seeker Support programme, Rochdale Council. Formerly a practicing solicitor, she worked as Principal Litigation Officer in both Commissions for Equal Opportunities and for Racial Equality.

Cathy has particular interest in the advantages of alternatives to the litigation process and recently gained a Masters in Dispute Resolution. She is a Trustee of the North West Legal Support Trust.

Location: West Yorkshire

Dr Michelle Goddard

Michelle is currently Director of Policy and Standards at the Market Research Society responsible for promoting and protecting the research sector’s quality standards. She also serves as the European Research Federation (EFAMRO) Director of Policy & Communication.

With experience in consumer market regulation gained in a range of academic, policy and enforcement roles over the last 20 years, Michelle most recently led on consumer advocacy in postal services policy and research at Consumer Futures, the statutory consumer body. She was the first Chief Executive of the Barbados Fair Trading Commission and held several senior public policy advisory roles with Caribbean governments and agencies. A non-practicing barrister, Michelle also spent time as a consumer lawyer at Which? and as an Inquiry Secretary at the UK Competition Commission.

Location: London

Frances Harrison

Frances is a specialist in consumer affairs. She sits on the Finance and Leasing Association's Code of Practice Monitoring Group and the Registry Trust's Consumer Panel. In addition to paid employment, Frances is Vice Chair of Brighton and Hove Citizens Advice Bureau and is a policy adviser to the training organisation, Developing Youth Practice. Her career spans policy analysis with a number of national bodies as well as management of front line services for young people and consumer advice services. Her past roles include leading training and support in consumer law and practice for the National Association of Citizens Advice Bureaux, Consumer Editor of the Adviser Magazine, and Head of Policy Research and Development at the National Consumer Council. She has extensive experience in representing the interests of consumers on regulatory bodies, government working groups, and trade associations; and has been the elected Chair of both Consumer Congress and the Institute of Consumer Affairs.

Location: East Sussex

Dr Philip Marsden

Philip is Deputy Chairman of the Competition and Markets Authority, and Professor at the College of Europe, Bruges. He is also Non-Executive Director of the Channel Islands Competition and Regulatory Authorities. He is General Editor of the European Competition Journal and of the Oxford Competition Law series. He advises various governments on effective enforcement of competition and consumer protection regimes, and has written extensively on consumer detriment. Previously a competition lawyer and official, he has a particular interest in abuse of dominance, innovation incentives, and consumer welfare issues.

Location: Oxford

Marlene Winfield OBE

Marlene has spent her career giving a voice to users of public services. She advises the London-wide end of life care programme, Coordinate My Care, and the Royal College of Physicians on patient and carer policy. She is a Trustee of the Thalidomide Trust, chairing its Health and Welfare Committee, and is a Non-executive Director of the Professional Record Standards Body for Health and Social Care. She was previously Director for Patients and Public in the Department of Health Informatics Directorate and Head of Policy Research and Strategy at the National Consumer Council. She was a member of the Civil Justice Council, the British and Irish Ombudsman Association Executive, and the National Information Governance Board. For 15 years she ran a support group that helped thousands of British women obtain compensation for injuries from the faulty Dalkon Shield contraceptive device. In 2000, she was made an OBE for services to civil justice reform.

Location: London

Catherine Wolthuizen

Catherine has extensive experience in consumer and legal policy and casework in the UK and Australia. She is currently Head of Market Affairs at the Financial Ombudsman Service, and was previously an Ombudsman. Catherine has been Chief Executive of the whistleblowing charity Public Concern at Work, the human rights charity Fair Trials International and the Consumer Law Centre, Victoria. She has held numerous roles advising government and industry on consumers' interests and is a former Chair of the Consumers' Federation of Australia, the national representative body for consumer organisations.

Location: East Sussex