Legal Services Consumer Panel
As an organisation it is important that we have the mechanisms in place to ensure consistency and challenge in our approach to consumer issues and one of our first priorities has been to set up our Consumer Panel.
The Consumer Panel will play an important role in ensuring that the views and interests of consumers are reflected in our plans. The Panel is independent of the Board and has considerable scope to advise and influence the LSB from the consumer perspective.
The Legal Services Consumer Panel has its own website that includes information on its current projects, as well as copies of its publications, consultation responses and Panel meeting minutes. The Consumer Panel’s website can be found at: www.legalservicesconsumerpanel.org.uk
The relationship between the LSB and the Consumer Panel is guided by a Memorandum of Understanding.
Elisabeth Davies (Chair)
Elisabeth is Director of Partner Relations at Age UK, where she works closely with over 160 local Age UKs across England and supports the work of Age Cymru, Age Northern Ireland and Age Scotland. She was previously Deputy Chair of Wandsworth Primary Care Trust and is the former Chair of Wandsworth Citizens Advice Bureaux. Her career includes a series of senior roles in the health arena including at the National Patient Safety Agency, the UK Breast Cancer Coalition, the Patients Association and the World Cancer Research Fund. She was also previously Director of Policy at the Refugee Council.
Andrew is Operations and Policy Director at the Trading Standards Institute. A Trading Standards Officer by profession, Andrew spent four years as Trading Standards Manager at North-East Lincolnshire Council building on his career in local government. Andrew is also Director of the Consumer Codes Approval Board and a member of the British Board of Film Classification Consultative Committee.
Andrew played a key role in advising Government on recent institutional reforms of the consumer protection landscape, which led to the creation of the National Trading Standards Board and Competition and Markets Authority. In addition, he leads for the UK on European food law enforcement matters and has worked extensively with emerging European Union candidate nations as they implement and review their own consumer protection regulatory regimes.
Cathy is a Development Consultant for the Law Centres Network. Cathy has worked in Law Centres and managed Legal Aid and local authority contracts in services for people who cannot afford to pay for legal advice. She specialised in representing those subject to discrimination and harassment, moving to work in the (then) Commission for Racial Equality and Commission for Equal Opportunities. As a non-practicing solicitor, she has provided facilitation and development consultancy through the New South Wales Legal Assistance Forum and the Law Centres Network.
Location: West Yorkshire
Dr Michelle Goddard
Michelle is Head of Postal Services at Consumer Futures. She has worked on consumer market regulation policy and advice issues over the last 20 years. Michelle was the first Chief Executive of the Barbados Fair Trading Commission. She spent time as a consumer lawyer at Which? and her career also includes roles at the UK Competition Commission.
Frances is a specialist in consumer affairs. In 2011 she was appointed to the Financial Services Consumer Panel. She also sits on the Finance and Leasing Association’s Code of Practice Monitoring Group as well as the Registry Trust’s Consumer Panel. In addition to paid employment, Frances is a Vice Chair of Brighton and Hove Citizens Advice Bureau and a policy consultant to the Prince’s Trust. She was Head of Policy Research and Development at the National Consumer Council in 1999–2003, and has extensive experience in policy analysis with a number of national bodies.
Location: East Sussex
Dr Philip Marsden
Philip is Deputy Chairman of the Competition and Markets Authority, and Professor at the College of Europe, Bruges. He is also Non-Executive Director of the Channel Islands Competition and Regulatory Authorities. He is General Editor of the European Competition Journal and of the Oxford Competition Law series. He advises various governments on effective enforcement of competition and consumer protection regimes, and has written extensively on consumer detriment. Previously a competition lawyer and official, he has a particular interest in abuse of dominance, innovation incentives, and consumer welfare issues.
Marlene Winfield OBE
Marlene has spent her career giving a voice to users of public services. She advises the London-wide end of life care programme, Coordinate My Care, and the Royal College of Physicians on patient and carer policy. She is a Trustee of the Thalidomide Trust, chairing its Health and Welfare Committee, and is a Non-executive Director of the Professional Record Standards Body for Health and Social Care. She was previously Director for Patients and Public in the Department of Health Informatics Directorate and Head of Policy Research and Strategy at the National Consumer Council. She was a member of the Civil Justice Council, the British and Irish Ombudsman Association Executive, and the National Information Governance Board. For 15 years she ran a support group that helped thousands of British women obtain compensation for injuries from the faulty Dalkon Shield contraceptive device. In 2000, she was made an OBE for services to civil justice reform.
Catherine has extensive experience in consumer and legal policy and casework in the UK and Australia. Currently an Ombudsman at the Financial Ombudsman Service, she has been Chief Executive of the whistleblowing charity Public Concern at Work, the human rights charity Fair Trials International and the Consumer Law Centre, Victoria. Catherine has held numerous roles advising government and industry on consumers’ interests and is a former Chair of the Consumers' Federation of Australia, the national representative body for consumer organisations.
Location: East Sussex