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Privacy and cookies statement

The legalservicesboard.org.uk site is managed by the Legal Services Board. This page explains:

  • the cookies we use to collect information;
  • how to ask about personal information we hold about you.

This website contains links to other websites; however, this statement applies only to our website and to the website www.legalservicesconsumerpanel.org.uk.

This website's use of cookies

Introduction

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the Internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you do not have to give the same information several times during one task
  • recognising that you may already have given a username and password so you do not need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our services so we can make them better

You can manage these small files and learn more about them from Directgov: Internet Browser cookies - what they are and how to manage them.

For further information on how to remove cookies, visit About Cookies: how to control cookies.

Cookies for managing your current visit

These are cookies set by the LSB website (known as 'first party' cookies). They are used to remember the selections or preferences that you have made when looking at the information on this site.

LSBcookie-alert

  • Purpose: When you first arrive at this site you see a grey banner alerting you to our use of cookies. This cookie remembers when you have clicked the link saying "don't show this message again".
  • Benefit: To remember the selections or preferences you’ve already made when looking at information or using a service.
  • Data stored by cookie: An instruction to hide the banner.
  • Duration of cookie: Expires after 24 months.

LSBcookie-fontscale

  • Purpose: If you use the increase/decrease font size link of any LSB web page ('a A'), this cookie remembers that selection as you move around the site.
  • Benefit: To remember the selections or preferences you have already made when looking at information or using a service.
  • Data stored by cookie: A number between 0 (smallest) and 3 (largest) indicating the font size to use on the site.
  • Duration of cookie: Expires when you close your browser.

LSBcookie-terms

  • Purpose: Tthis cookie remembers a selection as you move around the site.
  • Benefit: To remember the selections or preferences you have already made when looking at information or using a service.
  • Data stored by cookie: No personal information about you. A cookie to remember previous visits.
  • Duration of cookie: Expires after 24 months.

Third Party Cookies

Cookies for measuring website usage

We use Google Analytics to collect information about how people use this site. We do this to make sure it is meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (eg your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

Google Analytics cookies: _utma, _utmb, _utmc, _utmz

  • Purpose: To record how many people are using the LSB website and how they move around the site once they have arrived:
    • _utma tracks how many times (if any) you have visited the LSB website before
    • _utmb and _utmc are connected, and track how long you stay on the site
    • _utmz tracks identifies where you have come from, eg from a search engine or from another website.
  • Benefit: We measure numbers and volumes of visitors so that the service is available when you want it and at the speed you require.
  • Data stored by cookies: No personal information about you, just information about your computer and your browser.
  • Duration of cookies:
    • _utma: Expires two years after your last visit to this site
    • _utmb: Expires 30 minutes after your visit, or after 30 minutes of inactivity
    • _utmc: Expires when you close your browser
    • _utmz: Expires six months after it was last set.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit the About Cookies website, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may have an impact upon the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt out of third parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Asking for details of personal information held

Under the Data Protection Act 1998, and subject to certain defined exceptions, you are entitled to be told whether we hold any personal information about you. If we do, you are entitled:

  • to be told what personal information we hold about you, why we hold it and what we are doing (or planning to do) with it, and who else we disclose that information to; and
  • to be given a copy of that information, and any information about the source(s) of it.

If you want to know whether we hold personal information about you and, if so what it is, you will need to write to us to make a request. This is known as a ‘subject access request’.

The Act also gives you other rights. Further information about your rights and how to enforce them is available from the Information Commissioner’s Office website. The ICO’s Personal Information Toolkit is particularly helpful as a resource.

Fees

The LSB may charge up to £10 for each request made. We will advise you if and where a fee is payable once you make a request.

Making a subject access request

You can submit your request to the Board Secretary by e-mail (board.secretary@legalservicesboard.org.uk) or to the following address:

Board Secretary
Legal Services Board
Victoria House
Southampton Row
London WC1B 4AD

If you require any assistance in completing your request for information, you may direct your request for assistance to, e-mail: board.secretary@legalservicesboard.org.uk or telephone: 020 7271 0070.

Complaints procedure

If you are dissatisfied with the LSB’s response to your request for information (including a decision to charge a fee) you may discuss the decision with the person who dealt with your request. However, if this informal discussion does not resolve your complaint, you may submit your complaint in writing to the LSB’s Chief Executive, either by e-mail to chris.kenny@legalservicesboard.org.uk or by post to the following address:

Chief Executive
Legal Services Board
One Kemble Street
London
WC2B 4AN

The Chief Executive will consider your complaint, and will confirm, reverse or amend the decision. He will advise you in writing of the outcome of your complaint.

If you are dissatisfied with the Chief Executive’s decision, you have the right to apply to the Information Commissioner for a decision as to whether the LSB has dealt with your request for information in accordance with the requirements of the Freedom of Information Act. An application may be made to the Information Commissioner’s Office by post to the following address:

Information Commissioner’s Office
Casework and Advice Division
Wycliffe House,
Water Lane, Wilmslow
Cheshire SK9 5AF

The Information Commissioner’s telephone help line is 08456 306060 or 01625 545745. The ICO’s website is www.ico.gov.uk. Information on complaints can be accessed at: http://www.ico.gov.uk/complaints/data_protection.aspx.

Changes to this statement

If this privacy statement changes in any way, we will place an updated version on this page.

Regularly reviewing this page ensures you are always aware of the information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.

Version: 3.0 June 2012