Our staff


This section includes:

our organisation chart

brief biographies of our executive team

anonymised diversity and equality information about our colleagues

If the information you require is not available, please contact our Board Secretary on 020 7271 0070 or boardsecretary@legalservicesboard.org.uk


Our Executive Team


Neil Buckley, Chief Executive

Neil joined the LSB in January 2016 as Chief Executive and as a member of its Board.

Before joining the LSB, Neil was Director of Investigations at Ofcom, where he led a team responsible for enforcing competition law and the regulatory rules that apply to the communications sector. The team was also responsible for Ofcom’s dispute resolution functions. His previous roles at Ofcom included Director of Consumer Policy.

Neil qualified as a Solicitor in 1990 and worked for a number of law firms in the City of London, specialising in international private arbitration.

Neil has a Masters degree in Regulation from the London School of Economics and an undergraduate degree in law from Hertford College, Oxford University.

Photo of Neil Buckley

Chris Nichols, Director of Regulation and Policy

Chris is responsible for the LSB’s regulatory and policy work. This includes overseeing the performance of legal services regulators and decisions on whether to approve rule changes. Prior to joining the LSB, Chris worked at the Bar Standards Board and in the Legal Services Act commencement team at the Ministry of Justice.

Chris Nichols

Caroline Wallace, Strategy Director

Caroline Wallace leads the Legal Services Board’s research, communications and policy development teams. She is responsible for developing the LSB’s strategy and ensuring it is effectively communicated and delivered across the range of the LSB’s work. She also drives the LSB’s work on independence of regulation, public legal education and EU exit. She joined the LSB in 2014 from the Competition Commission (now the Competition and Markets Authority), where she spent nine years as an Inquiry Director and was responsible for merger and market investigations under the Enterprise Act. Before the Competition Commission, Caroline worked at Oftel, Ofcom and in the private sector in telecoms and manufacturing.

Caroline Wallace

Danielle Viall, General Counsel

Danielle joined the LSB in April 2018. As General Counsel she is responsible for the provision of legal advice and support across the whole organisation and leads the LSB’s in-house legal team.

An experienced regulatory and public law barrister; she has previously worked for the Financial Reporting Council, the General Medical Council and the General Dental Council. Throughout her career she has advised across a number of areas including; professional standards and public protection, exercise of regulatory powers, decision making, corporate governance, judicial review, data protection and freedom of information. She started her career in chambers at the criminal bar.

Danielle-Viall

Holly Perry, Head of Corporate Services

Holly is responsible for corporate governance, human resources, the Chair and Chief Executive’s private office and the LSB’s programme and project function. She joined the LSB in October 2017 – having previously worked at the LSB between 2011 and 2013.

Prior to joining the LSB, Holly held senior corporate governance roles at the Press Recognition Panel, General Optical Council, Legal Services Commission (now Legal Aid Agency) and in the NHS. She also spent a period of time working in senior executive and non-executive recruitment at Gatenby Sanderson.

Holly Perry

Steve Brooker, Head of Policy Development and Research

Steve’s key responsibilities include foresight and horizon-scanning in the legal services sector and beyond; policy development in new or emerging areas of interest to the LSB; and oversight of the LSB’s research programme.

Steve has a wealth of experience in consumer and regulation policy having worked across a range of markets and published a series of influential reports. Most recently he established the Legal Services Consumer Panel, which he led for five years.

Steve was formerly Head of Fair Markets at Consumer Focus where he managed a policy and public affairs team working on a wide range of issues including financial services, the digital economy, consumer law, redress and enforcement. Prior to that, he led the National Consumer Council’s policy work on regulation and civil justice issues.

Steve Brooker

Melanie Stewart, Head of Finance

Melanie is responsible for managing and delivering the finance, payroll, premises, IT and procurement functions. She manages all aspects of funding under the Levy, supporting the Accounting Officer in discharging his responsibilities as defined in Managing Public Money and within the Ministry of Justice’s spending control framework.

Melanie joined the LSB in March 2019 from the General Dental Council, where she was Head of Finance and Procurement for eight years. She has a combination of experience across commercial, not for profit and public sector organisations including BPP College of Professional Studies, where she was Finance Director, Ofwat and ten years in various planning and project finance roles within the telecommunications sector.


Diversity survey

We carried out anonymous and voluntary diversity surveys of our Board, Consumer Panel members and executive colleagues in 2018 , 2017, 2012 and 2010.

  1. 2018 LSB diversity survey
  2. 2017 LSB diversity survey
  3. 2012 LSB diversity survey
  4. 2010 LSB diversity survey
  5. *We destroy the individual inputs once we have collated the final report.

In presenting the results, we do not include industry or sector comparators; or general or economically active comparators because we do not think such comparators are directly applicable to very small organisations. For us, one person in any category represents a 2% shift and as we break the organisation down into levels of seniority, one person can shift results by as much as 20%.

Our 2018 report includes details of the key findings of the survey and action we are considering as a result.