Our staff


This section includes:

Our organisation chart

Brief biographies of our executive team

Anonymised diversity and equality information about our colleagues

If the information you require is not available, please contact our Board Secretary on 020 7271 0070 or boardsecretary@legalservicesboard.org.uk


Our Executive Team


Matthew Hill, Chief Executive

Matthew joined the LSB in August 2019 as Chief Executive and executive Board member. Matthew started his career in the Civil Service, working in a wide range of areas over a twenty year span. His brief has included food safety, animal health, alcohol, civil contingencies, broadcasting, gambling, creative industries and healthcare regulation. Before joining the LSB,  Matthew was Executive Director, Strategy at the General Dental Council. Before that, he was Director, Regulatory Risk & Analysis at the Gambling Commission.”


Chris Nichols, Director, Regulation and Policy

Chris is responsible for the LSB’s regulatory and policy work. This includes overseeing the performance of legal services regulators and decisions on whether to approve rule changes. Prior to joining the LSB, Chris worked at the Bar Standards Board and in the Legal Services Act commencement team at the Ministry of Justice.

Chris Nichols

Holly Perry, Director, Enabling Services

Holly is responsible for corporate governance, human resources, the Chair and Chief Executive’s private office and the LSB’s programme and project function. She joined the LSB in October 2017 – having previously worked at the LSB between 2011 and 2013.

Prior to joining the LSB, Holly held senior corporate governance roles at the Press Recognition Panel, General Optical Council, Legal Services Commission (now Legal Aid Agency) and in the NHS. She also spent a period of time working in senior executive and non-executive recruitment at Gatenby Sanderson.

Holly Perry

Toakase Tonga, Interim General Counsel

Toakase Tonga leads the LSB’s legal team. Her background in regulatory and public law includes roles with the Government Legal Department, the Law Society and BBC. She started her legal career in New Zealand.


Steve Brooker, Head, Policy Development and Research

Steve’s key responsibilities include foresight and horizon-scanning in the legal services sector and beyond; policy development in new or emerging areas of interest to the LSB; and oversight of the LSB’s research programme.

Steve has a wealth of experience in consumer and regulation policy having worked across a range of markets and published a series of influential reports. Most recently he established the Legal Services Consumer Panel, which he led for five years.

Steve was formerly Head of Fair Markets at Consumer Focus where he managed a policy and public affairs team working on a wide range of issues including financial services, the digital economy, consumer law, redress and enforcement. Prior to that, he led the National Consumer Council’s policy work on regulation and civil justice issues.

Steve Brooker

Melanie Stewart, Head, Finance and IT

Melanie is responsible for managing and delivering the finance, payroll, premises, IT and procurement functions. She manages all aspects of funding under the Levy, supporting the Accounting Officer in discharging his responsibilities as defined in Managing Public Money and within the Ministry of Justice’s spending control framework.

Melanie joined the LSB in March 2019 from the General Dental Council, where she was Head of Finance and Procurement for eight years. She has a combination of experience across commercial, not for profit and public sector organisations including BPP College of Professional Studies, where she was Finance Director, Ofwat and ten years in various planning and project finance roles within the telecommunications sector.


Paul Nezandonyi, Head of Communications and Engagement

Paul is responsible for the LSB’s communications and stakeholder engagement work.

He was previously Head of Communications and Public Affairs at the Cystic Fibrosis Trust and Head of Communications and Stakeholder Engagement at the Press Recognition Panel. In an independent capacity Paul has delivered PR and media projects for several charities and not-for-profit organisations, as well as professional bodies.

Paul Nezandonyi

Diversity survey

We carried out anonymous and voluntary diversity surveys of our Board, Consumer Panel members and executive colleagues in 2018 , 2017, 2012 and 2010.

  1. 2018 LSB diversity survey
  2. 2017 LSB diversity survey
  3. 2012 LSB diversity survey
  4. 2010 LSB diversity survey
  5. *We destroy the individual inputs once we have collated the final report.

In presenting the results, we do not include industry or sector comparators; or general or economically active comparators because we do not think such comparators are directly applicable to very small organisations. For us, one person in any category represents a 2% shift and as we break the organisation down into levels of seniority, one person can shift results by as much as 20%.

Our 2018 report includes details of the key findings of the survey and action we are considering as a result.