In this section you will find links to other sources of information and answers to frequently asked questions.

We hope that you have been able to find the information you require about the Legal Services Board on this website. If you require any further information contact us at:

Legal Services Board
The Rookery (3rd floor)
2 Dyott Street

We are not a ‘front- line’ body and do not provide services to the public. We are a really small team and are not resourced to deal with visitors without a pre-made appointment.


Your personal information

If you are contacting us, please be aware of the following regarding your personal information:

  • We will only use the personal information we collect from you to provide a response. We may share your personal information internally with colleagues at the LSB in order to do this.
  • We will never share your personal information with third parties unless we obtain your consent to do so.
  • Once we consider that we have dealt with your enquiry in full we will delete your information from our database. If your enquiry includes a complaint about an approved regulator, we will retain your information for a longer period in order to gather evidence
  • If we retain your data, we will never hold it for more than 6 years

For more detailed information, please refer to our Privacy Notice.


Unreasonable and unacceptable behaviour

Unreasonable and unacceptable behaviour policy [PDF]


Legal aid enquiries

Please note the LSB is not the authority responsible for legal aid. For enquiries regarding legal aid, you need to get in touch with the Legal Aid Agency, contact details are as follows:

Telephone number: 0300 200 20 20
Email: contactcivil@legalaid.gsi.gov.uk
Website: https://www.gov.uk/government/organisations/legal-aid-agency