Where can I get help?


If you can’t find an answer to your question about the LSB on this website please email us at: contactus@legalservicesboard.org.uk and we will try to help.

1. How do I complain about an approved regulator?

2. Can the LSB intervene on my behalf if I disagree with the decision of an approved regulator?

3. I need help with my court case, can the LSB help me?

4. I need to complain about my lawyer, where do I go?

5. I need help with my Legal Ombudsman case, can the LSB help me?

6. What activities are currently regulated? (reserved legal activities)


1. How do I complain about an approved regulator?

If you would like to complain about the service you received from an approved regulator when they considered your complaint, you should contact the approved regulator directly. The LSB is an oversight regulator for the 10 approved regulators, and does not have jurisdiction to review approved regulators’ decisions or process on individual cases.

Here are the websites of the 10 approved regulators and frontline regulators that will be able to help you further:

The Law Society

 

Bar Council

 

Chartered Institute of Legal Executives [CILEx]

 

Chartered Institute of Trade Mark Attorneys [CITMA]

Chartered Institute of Patent Attorneys [CIPA]

 

Council of Licensed Conveyancers [CLC]

 

Association of Cost Lawyers

 

Institute of Chartered Accountants of England and Wales [ICAEW]

 

Association of Chartered Certified Accountants [ACCA]

 

The Faculty Office

 


2. Can the LSB intervene on my behalf if I disagree with the decision of an approved regulator?

No, the LSB is not allowed to intervene on your behalf if you disagree with a decision from an Approved regulator. The Legal Services Act 2007 prohibits the LSB from asking a regulator to decide a case in a certain way or to review decisions they have already made. The LSB is concerned with systemic issues in the legal services market and the role of regulation in protecting consumer as a whole, not at an individual level.


3. I need help with my court case, can the LSB help me?

No, the LSB cannot help with your specific court case. In fact, the LSB has no remit in respect to court cases at all. Her Majesty’s Courts and Tribunals Service (HMCTS) provides information on the courts system and how to deal with cases. You can access this guidance through the HMCTS website. If you need help with finding a Lawyer, the Legal Choices website provides information on the different Types of lawyers you can use for your specific legal services need.


4. I need to complain about my lawyer, where do I go?

If you are unhappy with the service you received from your lawyer, the first step is to complain directly to the lawyer/law firm (See the Legal Ombudsman’s – Tips on how to complain to your lawyer). If you are still dissatisfied, the second step in this process is to contact the Legal Ombudsman 0300 555 0333. The Legal Services Board does not handle complaints about lawyers and cannot intervene in any new or ongoing complaint or dispute.


5. I need help with my Legal Ombudsman case, can the LSB help me?

If you are unhappy with how the Legal Ombudsman (LeO) handled your case, the first step is to communicate to the lead person dealing with your case and if you feel that it is still unresolved, it will be escalated to their Operational Support Team. More information on how to complain about the Legal Ombudsman service is here. The Legal Ombudsman was established by the Office for Legal Complaints (OLC) under the Legal Services Act 2007 to administer an independent, consumer focused scheme to resolve complaints about lawyers. More information about the Legal Ombudsman is available at: www.legalombudsman.org.uk.


6. What activities are currently regulated? (reserved legal activities)

There are six specific legal services activities that only those who are authorised (or those who are exempt) can carry on. These are called “reserved legal activities”.The six reserved legal activities are: the exercise of a right of audience; the conduct of litigation; reserved instrument activities; probate activities; notarial activities; and the administration of oaths. Lawyers carrying on these activities are regulated by the approved regulators in the legal services sector, working under the oversight of the LSB. For further information, please see our reserved legal activities page