If you can’t find an answer to your question about the LSB on this website please email us at: firstname.lastname@example.org and we will try to help.
Can the LSB intervene on a consumer’s behalf when they disagree with the decisions of an approved regulator?
How do I complain about my lawyer?
How can I find a lawyer?
Can the LSB help me get legal aid?
What activities are currently regulated? (reserved legal activities)
Can the LSB help me with my court case?
What is the Legal Ombudsman?
Why was the LSB created?
How is the LSB paid for?
How much does the LSB cost and what is the size of the LSB?
Does the LSB cover the entire United Kingdom?
Is the LSB really independent?
Is the LSB the same as The Law Society?
How many lawyers are there?
How can I become a lawyer?
About the LSB
The Legal Services Board is an oversight regulator. Our jurisdiction covers England and Wales and we are independent from both the legal profession and government.
This means that we monitor the performance of the ten approved legal regulators to ensure that they meet expected standards, and we ask them to take steps to change when they don’t meet these standards. However, we leave frontline regulation to the regulators themselves and we’re legally prohibited from intervening in individual complaints about a lawyer or regulator.
We set the expected performance standards for regulators and assess applications for changes to a regulator’s rules to ensure that any new rules align with the regulatory objectives, such as protecting consumers. We ensure that our work is well informed by doing regular research to find out what legal consumers need and how the market is responding.
We log all the correspondence that we receive about regulators. This may help us to shape policy and standards in favour of a better legal marketplace, to create consistency and high standards across a varied system of regulation.
- Can the LSB intervene on a consumer’s behalf when they disagree with the decisions of an approved regulator?
No. If you wish to complain about the service you received from an approved regulator when they considered your complaint, you should contact the approved regulator direct. The LSB is an oversight regulator and does not have jurisdiction to review approved regulators’ decisions or process on individual cases. In fact, the Legal Services Act 2007 explicitly prohibits the LSB from exercising its powers to give a direction requiring an approved regulator to take steps in respect of a disciplinary case or other regulatory proceedings. Instead, the LSB is concerned with systemic issues in the legal services market and the role of regulation in protecting consumers.
- How do I complain about my lawyer?
Please note that the Legal Services Board does not handle complaints about lawyers and cannot intervene in any new or ongoing complaint or dispute.
If you are not happy with the service you received from your lawyer or law firm:STEP 1: You must complain to the lawyer/law firm direct (See the Legal Ombudsman’s – Tips on how to complain to your lawyer)STEP 2: If you are not satisfied by the way in which your complaint was dealt with by your lawyer or law firm then contact the Legal Ombudsman 0300 555 0333.
- How can I find a lawyer?
The Legal Choices website provides information on the different Types of lawyers you can use for your specific legal services need. You will be able to see the options for regulated lawyers and unregulated lawyers.
- Can the LSB help me get Legal Aid?
The Legal Aid Agency (LAA) is the body responsible for running the legal aid scheme in England and Wales. Their website can be accessed using the following link https://www.gov.uk/government/organisations/legal-aid-agency. The LSB does not deal with any legal aid issues.
- What activities are currently regulated? (reserved legal activities)
There are six specific legal services activities that only those who are authorised (or those who are exempt) can carry on. These are called “reserved legal activities”.The six reserved legal activities are:the exercise of a right of audience;
the conduct of litigation;
reserved instrument activities
notarial activities; and
the administration of oaths.Lawyers carrying on these activities are regulated by the approved regulators in the legal services sector, working under the oversight of the LSB.For further information, please see our reserved legal activities page
- Can the LSB help me with my court case?
No. The Legal Services Board has no remit in respect to court cases. However, Her Majesty’s Courts and Tribunals Service provides information on the courts system and how to deal with cases. You can access this guidance through the HMCS website.
- What is the Legal Ombudsman?
The Legal Ombudsman has been established by the Office for Legal Complaints (OLC) under the Legal Services Act 2007 to administer an independent, consumer focused scheme to resolve complaints about lawyers. The Legal Ombudsman began accepting complaints about lawyers on 6 October 2010. More information about the Legal Ombudsman is available at: www.legalombudsman.org.uk.
- Why was the LSB created?
The 2001 Office for Fair Trading report, Competition in the Professions, identified a number of issues that had the potential to disadvantage consumers in the legal services sector. Following that work, Sir David Clementi undertook an independent review of the regulatory framework for legal services in England and Wales. His 2004 report highlighted the need for a new oversight body to bring much-needed consistency and clarity to the regulation of lawyers, and a sharper focus on the interests of consumers. That body, the Legal Services Board, was subsequently established under the Legal Services Act 2007. The Act sets up a framework that includes eight regulatory objectives which will ensure a clear focus on regulation in the public interest.
- How is the LSB paid for?
A principle underlying the Legal Services Act is that the legal profession should pay for the LSB and the Office for Legal Complaints (OLC), which is the body that provides the Legal Ombudsman service. Accordingly, the LSB is required to impose a levy on the approved regulators and that levy covers the full cost of running the LSB and OLC.
- How much does the LSB cost and what is the size of the LSB?
Information about the costs of the LSB can be found here. We have a small team of 30 staff all based in Holborn, plus nine Board Members including the Chief Executive.
- Does the LSB cover the entire United Kingdom?
No. The LSB is the oversight regulator for legal services in England and Wales. Its remit does not extend to Scotland or Northern Ireland.
- Is the LSB really independent?
The LSB is independent both of government and the profession. Our Board has a lay Chairman and a lay majority, meaning that its membership brings to the table the perspective of non-lawyers. While the LSB is part of the public sector, it operates independently of government. This was important as maintenance of the rule of law was thought to depend on the regulation of lawyers being handled independently of government.
- Is the LSB the same as The Law Society?
No. The Law Society is the professional representative body for solicitors in England and Wales. The LSB oversees the work of the Solicitors Regulation Authority, which is the independent regulatory arm of The Law Society.
- How many lawyers are there?
As at 1 April 2015 the number of persons authorised to undertake reserved legal activities by their respective regulator were:
- 142,109 Solicitors with practising certificates (138,243 in 2014)
- 15,237 practising Barristers (15,279 in 2014)
- 7,848 practising members of the Chartered Institute of Legal Executives. Most Legal Executives work for Solicitors’ firms, although a few work independently from Solicitors (7,927 in 2014)
- 1,262 Licensed Conveyancers in England and Wales (1,222 in 2014)
- 872 registered Trade Mark Attorneys (794 in 2014) and 2,060 United Kingdom registered Patent Attorneys (2,034 in 2014)
- 792 Notaries (794 in 2014) and 598 authorised Law Costs Draftsmen (562 in 2014)
- How can I become a lawyer?
Entry to the legal profession has become highly competitive, with those wishing to enter greatly outnumbering the places available. We have been working collaboratively with approved regulators and Skills for Justice to developing a map of the current qualification routes and create profiles of each branch of the legal profession which falls under the oversight regulation of the LSB. Each profile appears in the legal services section of Skills for Justice Career Pathways portal which provides information on careers within the justice system.