Consumers are set to benefit from more focused oversight of legal regulators, earlier action to identify and tackle risks, better complaints handling and support for technology that makes legal help more accessible and affordable. We have published our response to the independent Public Bodies Review of the Legal Services Board. We accept the review’s recommendations….
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The Legal Services Board (LSB) has made three senior appointments that will strengthen its ability to hold the legal services regulators to account and deliver better outcomes for the people who use legal services. The legal sector is changing fast, with new technology and evolving consumer needs. Regulators must respond by understanding emerging risks and…
Read Stronger oversight, better outcomes for consumers: LSB makes three senior appointments
Monisha Shah, Chair of the Legal Services Board, reflects on the shared challenges facing legal regulators, from technological change to professional ethics and access to justice. Closing the International Conference of Legal Regulators in London, she calls on regulators to learn from one another and use the powers they have to protect the public and…
Read Meeting shared challenges: legal regulation in a changing world
We are changing our approach to how we encourage a diverse and inclusive legal profession. Over several years, we have worked with regulators, legal professionals, researchers and others to understand the barriers to diversity within the profession and what regulation can do to help. This led to our consultation on a proposed statutory statement of…
Read Our approach to encouraging a diverse legal profession through regulation
Jelena Lentzos, Director, Strategy, Policy and Engagement at the Legal Services Board, opens the panel discussions on the unregulated sector at the International Conference of Legal Regulators in London. Opening remarks to The edge of regulation: the unregulated market, access to justice and AI panel at the International Conference of Legal Regulators, London, 30 September…
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Monisha Shah, Chair of the Legal Services Board, reflects on how regulation can protect consumers, support innovation and maintain public confidence as legal services evolve. Opening the International Conference of Legal Regulators in London, she highlights the importance of anticipating emerging risks and learning from regulatory approaches around the world. Opening remarks at the International…
Read Protecting consumers in a changing legal services market
Our statement on yesterday’s (21 September 2026) High Court ruling on Carter-Ruck solicitors and another vs the SRA:“The LSB has been closely monitoring developments in this matter and has been in regular contact with the SRA for some time. We are now considering the implications of the High Court ruling on the SRA’s ability to…
Read Our statement on High Court ruling on Carter-Ruck solicitors and another vs SRA
We’re seeking three new lay Board Members and one non-lay Board Member to help oversee the regulation of legal services in England and Wales. This is an exciting opportunity to influence a sector undergoing significant transformation, driven by AI, changing consumer expectations and evolving business models. As the independent oversight regulator, the LSB plays a…
The Legal Services Board (LSB) has decided to initiate further enforcement action to secure urgent improvements at the Solicitors Regulation Authority (SRA). In 2025, following an independent review into the failure of Axiom Ince and the loss of £60m of client money, the LSB used its powers under the Legal Services Act 2007 to issue…
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The Legal Services Board (LSB) has today published the findings of its review into guidance provided to the legal profession on the conduct of litigation. The review was carried out in close partnership with approved regulators and regulatory bodies, working together in the public interest to understand what happened previously and identify practical steps to…
Read Legal services regulators work together to strengthen conduct of litigation guidance
The Legal Services Board is looking for experienced leaders to help drive a major reset of legal services regulation. We’re recruiting for three senior positions: Director of Regulatory Oversight; Head of Performance and Oversight, and Head of Policy, Development and Delivery. The recruitment comes as we sharpen our focus on risk-based, targeted, and proportionate oversight,…
The independent review of the Legal Services Board, conducted by Richard Lloyd and published by the Ministry of Justice, was published on 13 July 2026. Commenting on the report, Monisha Shah, Chair of the Legal Services Board, said: “I welcome the publication of Richard Lloyd’s review and the recommendations in his report. Regulatory failures have…
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