LSB announces Consumer Panel appointment as it pushes for increased public focus


The Legal Services Board (LSB) has appointed Lisa Davis to the Legal Services Consumer Panel (the Consumer Panel). A former barrister, Lisa is currently Chief Executive of Citizens Advice Epsom and Ewell.

The appointment comes as the LSB also progresses its plans to establish a standing panel of members of the public that can be listened to and drawn on for feedback and insights as it develops ideas for reshaping legal services to meet the needs of everyone in society. The standing panel would also be accessed by the Consumer Panel, as well as the regulatory bodies, to ensure the views of the public inform debate and help shape decisions.

Lisa was previously Director of Fitness to Practice at the General Optical Council, Case Progression Manager at the General Pharmaceutical Council and a prosecutions lawyer for the London Borough of Hillingdon. She will take up appointment from 1 April 2020, for an initial 3-year term.

The appointment occurs at the completion of Marlene Whitfield and Michelle Goddard’s final terms on 31 March 2020.

Chair of the LSB, Dr Helen Phillips said:

‘I am pleased to congratulate Lisa on her appointment to the Consumer Panel. Her diverse experience of national consumer groups, the bar and regulation and will add great value to the important work of the Panel as we increase our focus on public engagement.

‘It is vital that legal services are accessible to everyone in society and we are engaging the Panel and others to develop a new strategy for the sector. As part of this we want to hear the views of people who require legal services and ensure the needs of the public are at the heart of service design.’

Chair of the Consumer Panel, Sarah Chambers said:

“I am delighted to welcome Lisa to the Consumer Panel. She is bringing a wealth of knowledge and skills on ​consumer and regulatory affairs. Her experience of more than 15 years in strategic leadership and provision of legal advice will ​also be instrumental in implementing our work programme and developing our next strategy. On behalf of the Panel, we are very much looking forward to working together.

“I would also like to take the opportunity to thank Dr Michelle Goddard and Marlene Winfield OBE for their work and contribution to the Consumer Panel over the past six years. As their terms are ending, I would like to recognise Michelle’s invaluable contributions with her expertise in consumer policy, data privacy, and consumer market regulation and research. As for Marlene, she brought significant insights and knowledge on consumer vulnerability, legal services regulation and transferable lessons from the health sector.”

Lisa Davis said:

“I am thrilled to be joining the Legal Services Consumer Panel and representing the interests of the many consumers of legal services. I particularly look forward to helping the panel to deliver its key priority aim of prioritising the needs of vulnerable consumers, an area I’ve been focusing on in my role within the voluntary sector.”


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