If you are a legal services professional you might get a telephone call, at work, from Watermelon Research [external website] to take part in a telephone interview about the prices of some of your services. They will do this by asking for prices of services based on standard scenarios.
The Competition and Markets Authority (CMA), HM Courts and Tribunals Service (HMCTS) and Legal Services Board (LSB) have commissioned Watermelon Research to conduct a telephone survey of legal services professionals in England and Wales. This is to update the research we last carried out in 2017 on the prices of individual consumer legal services. We will use the research insights to inform how we regulate the legal services market, to ensure effective competition and access to justice. It will also inform the independent evaluation of the Courts and Tribunals Reform Programme.
Watermelon Research will provide us with a pseudonymised dataset. This data will not contain participant’s or their organisation’s names or detailed location.
Watermelon Research are a member of the Market Research Society [external link] and follow the Market Research Society’s Code of Conduct [external link]. If you want to confirm that a call from Watermelon is legitimate please feel free to contact Tom May (Research Manager, LSB) by email at Research@legalservicesboard.org.uk.