Reports

Consumer focus


2018

The legal needs of small businesses 2013-2017

Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys. Read more here.


2017

Experiences of consumers in vulnerable circumnstances with different legal services providers

In November 2016, the LSB commissioned Research Works Limited to conduct research into the experiences of consumers with dementia and consumers with mental health problems (and those caring for them) when accessing legal advice, as well as their experience of the advice itself. Click here for the reports and scoping paper.


2016

Online survey of individuals’ handling of legal issues in England and Wales 2015

Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken by individuals in response to legal problems. The report also includes findings from a small scale survey of 11-15 year olds. Read more here.


2015

The legal needs of small businesses 2015 survey

Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Read more here.


2015

Comparing methods of service delivery: A divorce case study

A qualitative investigation of the consumer experience of legal services delivered online compared to face to face, using divorce as a case study. Read more here.


2015

Qualitative Research Exploring Experiences and Perceptions of Unbundled Legal Services

A qualitative study of unbundled services from the perspective of consumers, providers and judges. Read more here.


2014

How People Resolve ‘Legal’ Problems

Statistical analysis of legal need survey data to understand how consumers’ demographics, attitudes, capabilities and beliefs affect their response to legal problems. Read more here.


2014

Helping Legal Services Consumers Make Better Decisions: Methods to Identify and Respond to Legal Problems

An assessment of the most effective methods of supporting consumers to identify and respond to legal problems. Read more here.


2013

Small Business Legal Needs Survey

Large scale quantitative survey of 9,703 small business owners or managers using a legal needs approach, covering responses to 9 different types of legal problem, type of service providers used, and outcomes achieved. Read more here.


2013

Understanding Consumers Who Don’t Use, Don’t Choose or Don’t Trust Legal Services Providers

Research exploring the factors that influence the decisions that consumers make when deciding how to respond to a legal problem. Read more here.


2013

What happens when people with learning disabilities need advice about the law?

Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems. Read more here.


2012

A methodology for conducting research into SMEs’ use of legal services

An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses. Read more here.


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