Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys. Read more here.
In November 2016, the LSB commissioned Research Works Limited to conduct research into the experiences of consumers with dementia and consumers with mental health problems (and those caring for them) when accessing legal advice, as well as their experience of the advice itself. Click here for the reports and scoping paper.
Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken by individuals in response to legal problems. The report also includes findings from a small scale survey of 11-15 year olds. Read more here.
Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Read more here.
A qualitative investigation of the consumer experience of legal services delivered online compared to face to face, using divorce as a case study. Read more here.
A qualitative study of unbundled services from the perspective of consumers, providers and judges. Read more here.
Statistical analysis of legal need survey data to understand how consumers’ demographics, attitudes, capabilities and beliefs affect their response to legal problems. Read more here.
An assessment of the most effective methods of supporting consumers to identify and respond to legal problems. Read more here.
Large scale quantitative survey of 9,703 small business owners or managers using a legal needs approach, covering responses to 9 different types of legal problem, type of service providers used, and outcomes achieved. Read more here.
Research exploring the factors that influence the decisions that consumers make when deciding how to respond to a legal problem. Read more here.
Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems. Read more here.
An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses. Read more here.