All reports


2020

Online survey of individuals’ handling of legal issues in England and Wales 2019

This research project was co funded with the Law Society of England and Wales, and undertaken by Yougov. It is the largest legal needs survey ever run in England and Wales. The executive summary along with technical report and an interactive dashboard can be found here.


2018

Innovation in legal services

This is LSB research, with legal services providers, into levels of innovation and use of technology in legal services, capabilities for and barriers to innovation. The report, executive summary, annexes and an infographic can be found here.


2018

The legal needs of small businesses 2013-2017

Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys. The report, executive summary, an infographic along with further analysis on small business advice seeking behaviour can be found here.


2017

Prices of Individual Consumer Legal Services 2017

Research into the prices of individual consumer legal services, based on 1,491 telephone interviews with legal service providers, covering the conveyancing, family, and wills, trusts and probate market segments. The report, executive summary, annexes and three infographics can be found here.


2017

Experiences of consumers in vulnerable circumnstances with different legal services providers

In November 2016, the LSB commissioned Research Works Limited to conduct research into the experiences of consumers with dementia and consumers with mental health problems (and those caring for them) when accessing legal advice, as well as their experience of the advice itself. Click here for the reports and scoping paper.


2017

Evaluation: ABS and investment in legal services

LSB investigation into investments activity by ABS, including a survey of ABS and interviews with a small number of investors. The report, executive summary, annexes and an infographic can be found here.


2016

Online survey of individuals’ handling of legal issues in England and Wales 2015

Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken by individuals in response to legal problems. The report also includes findings from a small scale survey of 11-15 year olds. The report, executive summary, annexes and an infographic can be found here here.


2016

Evaluation: Changes in the legal services market 2006/07 – 2014/15

LSB analysis of the market outcomes associated with the delivery of the regulatory objectives. This covers the period since the LSA was passed and uses a wide range of literature and data to assess progress. The report, executive summary, annexes and an infographic can be found here.


2016

Barristers’ perceptions of the public access scheme

Joint BSB and LSB commissioned research involving a survey of 400 barristers and 30 depth interviews with barristers looking at the scale and type of public access work. The report, executive summary and an infographic can be found here.


2016

Unregulated legal service providers

A qualitative study of for profit unregulated legal services providers. The report, executive summary and three infographics can be found here here.


2015

Innovation in legal services

This is the first wave of the LSB research on levels of innovation and use of technology in the legal services of England and Wales. The research is focused on provider’s side. The report, executive summary, annexes, data, and an infographic can be found here.


2015

The legal needs of small businesses 2015 survey

Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. The report, executive summaries and appendexes can be found here.


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