All reports


2018

Innovation in legal services

LSB research into levels of innovation and use of technology in legal services, capabilities for and barriers to innovation. Read more here.


2018

The legal needs of small businesses 2013-2017

Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys. Read more here.


2017

Prices of Individual Consumer Legal Services 2017

Research into the prices of individual consumer legal services, based on 1,491 telephone interviews with legal service providers, covering the conveyancing, family, and wills, trusts and probate market segments. Read more here.


2017

Experiences of consumers in vulnerable circumnstances with different legal services providers

In November 2016, the LSB commissioned Research Works Limited to conduct research into the experiences of consumers with dementia and consumers with mental health problems (and those caring for them) when accessing legal advice, as well as their experience of the advice itself. Click here for the reports and scoping paper.


2017

Evaluation: ABS and investment in legal services

LSB investigation into investments activity by ABS, including a survey of ABS and interviews with a small number of investors. Read more here.


2016

Online survey of individuals’ handling of legal issues in England and Wales 2015

Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken by individuals in response to legal problems. The report also includes findings from a small scale survey of 11-15 year olds. Read more here.


2016

Evaluation: Changes in the legal services market 2006/07 – 2014/15

LSB analysis of the market outcomes associated with the delivery of the regulatory objectives. This covers the period since the LSA was passed and uses a wide range of literature and data to assess progress. Read more here.


2016

Barristers’ perceptions of the public access scheme

Joint BSB and LSB commissioned research involving a survey of 400 barristers and 30 depth interviews with barristers looking at the scale and type of public access work. Read more here.


2016

Unregulated legal service providers

A qualitative study of for profit unregulated legal services providers. Read more here.


2015

The legal needs of small businesses 2015 survey

Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Read more here.


2015

Cost of Regulation In-depth Research

A study to establish the incremental cost of regulation in the legal sector. Read more here.


2015

Views on the cost of regulation

An analysis of a survey of the regulated communities views on the cost of regulation, covering those regulated as entities and those regulated as individuals. Read more here.


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