literature review exploring the lessons from behavioural economics for legal services, from both the consumer and provider perspectives. Read more here.
LSB analysis using the market segmentation framework to look at how competition has been effectively promoted between 2010/2011 – 2013/2014. Read more here.
Large scale quantitative survey of 9,703 small business owners or managers using a legal needs approach, covering responses to 9 different types of legal problem, type of service providers used, and outcomes achieved. Read more here.
Research exploring the factors that influence the decisions that consumers make when deciding how to respond to a legal problem. Read more here.
Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems. Read more here.
Investigation into how empirical research can be used to track ethics across an increasingly diverse legal services market. Read more here.
An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses. Read more here.
LSB review of diversity initiatives used by approved regulators’ to address concerns with the diversity of the profession. Read more here.
Qualitative research using focus groups to explore consumers’ views about the potential for the internet to support their legal needs. Read more here.
Academic analysis of the legal education framework and emerging trends in countries across the world. Read more here.