All reports


2012

Market impacts of the Legal Services Act – 2012 Final Baseline Report

A baseline report that provides a  baseline of the legal services market against the LSA Regulatory Objectives at 2011/2012, before the full impacts of the Legal Services Act have been felt. This final report has been amended following feedback on the interim report. Read the final report here, and the interim report here.


2012

Individual consumers’ legal needs 2012

Large scale quantitative survey of 4,017 individual consumers using a legal needs approach, covering responses to 28 different types of legal problem, outcomes achieved, and levels of satisfaction with services provided. Read the report here.


2012

Probate and estate management services surveys

Two reports analysing the findings of a quantitative telephone survey of providers of probate and estate administration services, and an online survey of consumers who had gone through the process in the last three years. Read the consumer report here.


2012

LDP interviews summary

A summary of small sample of in-depth interviews with organisations that had recently become Legal Disciplinary Practices or recognised bodies. Read more here.


2012

Understanding the consumer experience of will-writing services

Quantitative online survey and shadow shopping, exploring service experience and the quality of will-writing services. Read more here.


2011

A framework to monitor the legal services sector

Economic framework for segmenting the legal services market and monitoring change. Read more here.


2011

First-tier Complaints Handling Report

YouGov research presents feedback of legal services users who were dissatisfied with their experience. Read the full report here.


2011

The smaller approved regulators: a research report

An independent report into the capacity and capability of the smaller approved regulators to meet the requirements of the Legal Services Act 2007. Read more here.


2011

Regulation of city law firms

Qualitative investigation into large commercial solicitors firms, the market segments they operate in, and interactions with regulation. Read more here.


2011

Map of the legal services market

Compendium of published information in the legal services market in England & Wales presented in two parts –  Supply and Demand. Read the supply report here, read the demand report here.


2011

Legal services provided by ‘special bodies’

Qualitative investigation into ‘Special Bodies’ – Non-commercial organisations providing reserved legal activities to the public. Read more here.


2011

Aptitude testing and the legal profession

Academic literature review looking at the use and impact of aptitude testing. Read more here.


  1. Pages:
  2. 1
  3. 2
  4. 3
  5. 4
  6. 5