A baseline report that provides a baseline of the legal services market against the LSA Regulatory Objectives at 2011/2012, before the full impacts of the Legal Services Act have been felt. This final report has been amended following feedback on the interim report. Read the final report here, and the interim report here.
Large scale quantitative survey of 4,017 individual consumers using a legal needs approach, covering responses to 28 different types of legal problem, outcomes achieved, and levels of satisfaction with services provided. Read the report here.
Two reports analysing the findings of a quantitative telephone survey of providers of probate and estate administration services, and an online survey of consumers who had gone through the process in the last three years. Read the consumer report here.
A summary of small sample of in-depth interviews with organisations that had recently become Legal Disciplinary Practices or recognised bodies. Read more here.
Quantitative online survey and shadow shopping, exploring service experience and the quality of will-writing services. Read more here.
Economic framework for segmenting the legal services market and monitoring change. Read more here.
YouGov research presents feedback of legal services users who were dissatisfied with their experience. Read the full report here.
An independent report into the capacity and capability of the smaller approved regulators to meet the requirements of the Legal Services Act 2007. Read more here.
Qualitative investigation into large commercial solicitors firms, the market segments they operate in, and interactions with regulation. Read more here.
Qualitative investigation into ‘Special Bodies’ – Non-commercial organisations providing reserved legal activities to the public. Read more here.
Academic literature review looking at the use and impact of aptitude testing. Read more here.